Onsite SEO is the foundation of your company’s online reputation, but a strong local customer base is what keeps business thriving. Merging organic SEO with offline tactics designed to draw local traffic powers up your marketing strategy and brings your brand to the attention of new customers.
Shifting SEO Landscapes
To jump-start offline promotions, you have to let go of outdated SEO practices. Keyword stuffing and lengthy meta tags worked in the past when search engine algorithms had a lot of loopholes. Today, the same approach is considered “black hat” SEO and is usually penalized. Smart business owners stick with “white hat” tactics, focusing on the customer experience instead of trying to trick search engines. Including keywords naturally, providing relevant links and maintaining a positive online reputation does more for organic search results than any amount of manipulation.
Linking Organic and Local
Consumers find nearby businesses by using local keywords, often while searching on mobile devices. Being near the top of organic search results is key if you want to attract the attention of these hurried users. To ensure the maximum amount of visibility, make it a priority to claim listings on location-based directories, including sites like Yelp, Google and Facebook. A greater number of listings means more possible links in search results and more places where potential customers can interact with your company.
Being the Genuine Article
To populate your online listings with positive reviews and useful customer feedback, amazing service must be the hallmark of your physical location. If you advertise a special, stock enough inventory to make good on it, and have a backup plan in case the response is more overwhelming than you expected. Strive to create an inviting, friendly atmosphere in line with the “voice” of your online presence. When customers have consistently positive experiences across channels, it can generate good reviews and improve local organic search visibility for your business.
Grabbing Good Feedback
To ensure customers remember to say something about their great in-store experiences, include links to review platforms on receipts, business cards and promotional items. Ask if they’d like to be included in your mailing list, and send follow-up emails asking for feedback. Short surveys with the option to leave a review at the end not only gather comments but also provide ideas for how to improve service in the future.
Tracking Offline Results
Sending out email surveys or directing customers to online review sites helps you keep track of how people found your store. Monitor all channels to determine the most lucrative, and make these the focus of your SEO strategy. Pay attention to how many people from each channel leave reviews or take surveys, and note the balance of positive to negative feedback. Higher traffic means a better ROI and can help you maximize your advertising budget to continue improving offline SEO.
Following honest marketing practices when promoting your business online and off is the best thing you can do to improve rankings in local search results. The combination of smart onsite SEO and stellar offline customer service creates a dynamic designed to bring in good reviews and encourage first-timers to become repeat customers. Keep your local audience in mind as you refine your marketing strategy to maintain long-term connections and make the most of local organic SEO.